United Nations Public Information Policies and Activities

A/RES/69/96[B]View PDF

Who adopted this document and its mandates?

A Resolution of the General Assembly, under agenda item 54 Questions relating to information, published in 2014.

What other versions does this mandate have?

25 versions · 1976–2018

This is an older version — the most recent is A/RES/73/102[B]

Year	Symbol	Title	Word length	Text similarity
2018	A/RES/73/102[B]	United Nations public information policies and activities	—	—
2017	A/RES/72/90 [B]	United Nations public information policies and activities	—	—
2016	A/RES/71/101 [B]	United Nations public information policies and activities	—	—
2015	A/RES/70/93[B]	United Nations public information policies and activities	—	—
2014	A/RES/69/96[B]	United Nations public information policies and activities	—	—

Which reports were submitted under this mandate?

44 reports · 2002–2019

Year	Symbol	Title	Mandate resolution
2019	A/74/283	Questions relating to information report of the Secretary-General	A/RES/73/102[B]
2019	A/AC.198/2019/2	Activities of the Department of Global Communications strategic communications services : report of the Secretary-General	A/RES/73/102[B]
2019	A/AC.198/2019/3	Activities of the Department of Global Communications news services : report of the Secretary-General	A/RES/73/102[B]
2019	A/AC.198/2019/4	Activities of the Department of Global Communications outreach and knowledge services : report of the Secretary-General	A/RES/73/102[B]
2018	A/73/288	Questions relating to information report of the Secretary-General	A/RES/72/90 [B]

What subjects does this mandate have?

3 subjects

Information Policy Information Services Public Information

What’s in this document?

103 operative paragraphs

A/RES/69/96 [B]

B

I.Introduction

Requests the Secretary-General, in respect of the public information policies and activities of the United Nations, to continue to implement fully the recommendations contained in relevant resolutions;

Reaffirms that the United Nations remains the indispensable foundation of a peaceful and just world and that its voice must be heard in a clear and effective manner, and emphasizes the essential role of the Department of Public Information of the Secretariat in this context;

Stresses the importance of the provision of clear, timely, accurate and comprehensive information by the Secretariat to Member States, upon their request, within the framework of existing mandates and procedures;

Also stresses that Member States should abstain from using information and communications technologies in contravention of international law, including the Charter of the United Nations;

Reaffirms the central role of the Committee on Information in United Nations public information policies and activities, including the prioritization of those activities, and decides that recommendations relating to the programme of the Department of Public Information shall originate, to the extent possible, in the Committee and shall be considered by the Committee;

Requests the Department of Public Information, following the priorities set out by the General Assembly in its resolution 67/236 of 24 December 2012, and recalling the United Nations Millennium Declaration⁴ and the 2005 World Summit Outcome,⁵ to pay particular attention to peace and security, development and human rights and to major issues such as the eradication of poverty, including the global food crisis, conflict prevention, sustainable development, the HIV/AIDS epidemic, combating terrorism in all its forms and manifestations, and the needs of the African continent;

⁴Resolution 55/2.

⁵Resolution 60/1.

Requests the Department of Public Information and its network of United Nations information centres to pay particular attention to progress in implementing the internationally agreed development goals, including those contained in the Millennium Declaration, the discussions on the post-2015 development agenda, including on the elaboration of sustainable development goals, and the outcomes of the major related United Nations summits and conferences in carrying out its activities, and calls upon the Department to play an active role in raising public awareness of the after-effects and ongoing adverse impacts of the world financial and economic crisis and its impact on development, including the achievement of the Millennium Development Goals, financing for development, and the discussion of options for a facilitation mechanism that promotes the development, transfer and dissemination of clean and environmentally sound technologies, and of the global challenge of climate change, in particular the actions taken in accordance with the objective, principles and provisions of the United Nations Framework Convention on Climate Change,⁶ especially in the context of the principle of common but differentiated responsibilities, particularly in the context of the Conference of the Parties and of the Meetings of the Parties to the Kyoto Protocol;

⁶United Nations, Treaty Series, vol. 1771, No. 30822.

II.General activities of the Department of Public Information

Takes note of the reports of the Secretary-General on the activities of the Department of Public Information;⁷

⁷A/AC.198/2014/2–4.

Requests the Department of Public Information to maintain its commitment to a culture of evaluation, to continue to evaluate its products and activities with the objective of enhancing their effectiveness, and to continue to cooperate and coordinate with Member States and the Office of Internal Oversight Services of the Secretariat;

Reaffirms the importance of more effective coordination between the Department of Public Information and the Office of the Spokesperson for the Secretary-General, and requests the Secretary-General to ensure consistency in the messages of the Organization;

Notes the efforts of the Department of Public Information to continue to publicize the work and decisions of the General Assembly, and requests the Department to continue to enhance its working relationship with the Office of the President of the General Assembly;

Encourages continued collaboration between the Department of Public Information and the United Nations Educational, Scientific and Cultural Organization in the promotion of culture and in the fields of education and communication, bridging the existing gap between the developed and the developing countries;

Notes with appreciation the efforts of the Department of Public Information to work at the local level with other organizations and bodies of the United Nations system to enhance the coordination of their communications activities, urges the Department to encourage the United Nations Communications Group to promote linguistic diversity in its work, and reiterates its request to the Secretary-General to report to the Committee on Information at its thirty-seventh session on progress achieved in this regard;

Reaffirms that the Department of Public Information must prioritize its work programme, while respecting existing mandates and in line with regulation 5.6 of the Regulations and Rules Governing Programme Planning, the Programme Aspects of the Budget, the Monitoring of Implementation and the Methods of Evaluation,⁸ to focus its message and better concentrate its efforts and to match its programmes with the needs of its target audiences, including the linguistic dimension, on the basis of improved feedback and evaluation mechanisms;

⁸ST/SGB/2000/8.

Requests the Secretary-General to continue to exert all efforts to ensure that publications and other information services of the Secretariat, including the United Nations website and the United Nations News Service, contain comprehensive, balanced, objective and equitable information in all official languages about the issues before the Organization and that they maintain editorial independence, impartiality, accuracy and full consistency with resolutions and decisions of the General Assembly;

Underlines the critical need to address violations of the relevant international rules and regulations that govern the area of broadcasting, including television, radio and satellite broadcasting, in the most appropriate manner;

Reiterates its request to the Department of Public Information and content-providing offices of the Secretariat to ensure that United Nations publications are produced in all six official languages, as well as in an environmentally friendly and cost-neutral manner, and to continue to coordinate closely with all other entities, including all other departments of the Secretariat and funds and programmes of the United Nations system, within their respective mandates, in order to avoid duplication in the issuance of United Nations publications;

Encourages, in this regard, the Department of Public Information and the Department for General Assembly and Conference Management of the Secretariat to consult on opportunities for merging their publishing activities and to develop new collaborative arrangements to enhance multilingualism in other outputs in a cost-neutral manner, bearing in mind the importance of ensuring the full and equitable treatment of all the official languages of the United Nations, and to report thereon to the Committee on Information at its thirty-seventh session;

Emphasizes that the Department of Public Information should maintain and improve its activities in the areas of special interest to developing countries and, where appropriate, other countries with special needs, and that the activities of the Department should contribute to bridging the existing gap between the developing and the developed countries in the crucial field of public information and communications;

Reiterates its growing concern that the issuance of daily press releases has not been expanded to all official languages, as requested in previous resolutions and in full respect of the principle of parity of all six official languages, recalls the report of the Secretary-General on the activities of the Department of Public Information,⁹ and requests the Department, as a matter of priority, to design a strategy to deliver daily press releases in all six official languages through creative schemes, in a cost-neutral manner and in accordance with the relevant General Assembly resolutions, at the latest by the thirty-seventh session of the Committee on Information, and to report thereon to the Committee at that session;

⁹A/AC.198/2014/3.

Multilingualism and public information

Underlines the responsibility of the Secretariat in mainstreaming multilingualism into all its communication and information activities, within existing resources on an equitable basis, calls upon the Department of Public Information to continue to work with the Coordinator for Multilingualism on best practices throughout the Secretariat to fulfil this responsibility, and requests the Secretary-General to report on such best practices and their implementation in his upcoming report to the Committee on Information;

Emphasizes the importance of making use of all the official languages of the United Nations, ensuring their full and equitable treatment in all the activities of all divisions and offices of the Department of Public Information with the aim of eliminating the disparity between the use of English and the use of the five other official languages, in this regard reaffirms its request that the Secretary-General ensure that the Department has the necessary capacity in all the official languages to undertake all of its activities, and requests that this aspect be included in future programme budget proposals for the Department, bearing in mind the principle of parity of all six official languages, while respecting the workload in each official language;

Welcomes the ongoing efforts of the Department of Public Information to enhance multilingualism in all its activities, stresses the importance of ensuring that the texts of all new public United Nations documents in all six official languages, information materials and all older United Nations documents are made available through the United Nations websites and are accessible to Member States without delay, and further stresses the importance of fully implementing its resolution 67/292;

Encourages the Department of Public Information to continue to use other languages in addition to the official languages, when appropriate, according to the targeted audience, with a view to reaching the widest possible spectrum of audiences and extending the United Nations message to all corners of the world in order to strengthen international support for the activities of the Organization;

Notes the proposal by the Chair of the Committee on Information to establish a group of friends of the Chair on multilingualism;

Bridging the digital divide

Requests the Department of Public Information to contribute to raising the awareness of the international community of the importance of the implementation of the outcome documents of the World Summit on the Information Society¹⁰ and of the possibilities that the use of the Internet and other information and communications technologies can bring to societies and economies, as well as of ways to bridge the digital divide, including by commemorating World Telecommunication and Information Society Day on 17 May;

¹⁰See A/C.2/59/3 and A/60/687.

Network of United Nations information centres

Emphasizes the importance of the network of United Nations information centres in enhancing the public image of the United Nations, in disseminating messages on the United Nations to local populations, especially in developing countries, bearing in mind that information in local languages has the strongest impact on local populations, and in mobilizing support for the work of the United Nations at the local level;

Welcomes the work done by the network of United Nations information centres, including the United Nations Regional Information Centre, in favour of the publication of United Nations information materials and the translation of important documents into languages other than the official languages of the United Nations, encourages the network of information centres to continue their important multilingual activities in the interactive and proactive aspects of their work and to develop web pages in local languages, and the Department of Public Information to provide necessary resources and technical facilities, with a view to reaching the widest possible spectrum of audiences and extending the United Nations message to all corners of the world, in order to strengthen international support for the activities of the Organization, and encourages the continuation of efforts in this regard;

Stresses the importance of rationalizing the network of United Nations information centres, and in this regard requests the Secretary-General to continue to make proposals in this direction, including through the redeployment of resources where necessary, and to report to the Committee on Information at its successive sessions;

Reaffirms that the rationalization of United Nations information centres must be carried out on a case-by-case basis in consultation with all concerned Member States in which existing information centres are located, the countries served by those information centres and other interested countries in the region, taking into consideration the distinctive characteristics of each region;

Recognizes that the network of United Nations information centres, especially in developing countries, should continue to enhance its impact and activities, including through strategic communications support, and calls upon the Secretary-General to report on the implementation of this approach to the Committee on Information at its successive sessions;

Requests the Department of Public Information, through the United Nations information centres, to strengthen its cooperation with all other United Nations entities at the country level and in the context of the United Nations Development Assistance Framework, in order to enhance coherence in communications and to avoid duplication of work;

Stresses the importance of taking into account the special needs and requirements of developing countries in the field of information and communications technology for the effective flow of information in those countries;

Also stresses the importance of efforts to strengthen the outreach activities of the United Nations to those Member States remaining outside the network of United Nations information centres, and encourages the Secretary-General, within the context of rationalization, to extend the services of the network of information centres to those Member States;

Further stresses that the Department of Public Information should continue to review the allocation of both staff and financial resources to the United Nations information centres in developing countries, taking into account the specific needs of the least developed countries;

Welcomes the support of some Member States, including developing countries, in offering, inter alia, rent-free premises for the United Nations information centres because of lack of funding, bearing in mind that such support should not be a substitute for the full allocation of financial resources for the information centres in the context of the programme budget of the United Nations;

Notes the concern of many Member States regarding the measures taken by the Secretariat in relation to the information centres in Mexico City, Pretoria and Rio de Janeiro, Brazil, expresses the hope that these measures will not have an adverse impact on the ability of the centres to act as bridges between the United Nations and local audiences, and therefore requests the Secretary-General to report on the impact of these measures and to explore ways to strengthen the United Nations information centres in Cairo, Mexico City, Pretoria and Rio de Janeiro, keeping in mind the need to do so within existing resources, and encourages the Secretary-General to explore the strengthening of other centres, especially in Africa, in cooperation with the Member States concerned and in a cost-neutral manner;

Recalls its resolution 64/243 of 24 December 2009, in which the General Assembly requested the Secretary-General to establish a United Nations information centre in Luanda as a contribution towards addressing the needs of Portuguese-speaking African countries, reiterates its request to the Secretary-General, in coordination with the Government of Angola, to take the measures necessary for the prompt establishment of the information centre, and requests the Secretary-General to report to the Committee on Information at its thirty-seventh session on the progress made in this regard;

III.Strategic communications services

Reaffirms the role of the strategic communications services in devising and disseminating United Nations messages by developing communications strategies, with the overall emphasis on multilingualism from the planning stage, in close collaboration with the substantive departments, United Nations funds and programmes and the specialized agencies, in full compliance with their legislative mandates;

Promotional campaigns

Notes with appreciation the work of the Department of Public Information in promoting, through its campaigns, issues of importance to the international community, such as the United Nations Millennium Declaration and the progress made in implementing the internationally agreed development goals, and discussions on the adoption of the post-2015 development agenda, United Nations reform, the eradication of poverty, conflict prevention, peacekeeping, peacebuilding, sustainable development, culture and development, culture and sustainable development, disarmament, decolonization, human rights, including the rights of women and children, persons with disabilities and migrant workers, strategic coordination in humanitarian relief, especially in natural disasters and other crises, HIV/AIDS, malaria, tuberculosis, non-communicable diseases and other diseases, the needs of the African continent, the nature of the critical economic and social situation in Africa and the priorities of the New Partnership for Africa’s Development,¹¹ the special needs of the least developed countries, the establishment of the permanent memorial to the victims of slavery and the transatlantic slave trade, combating terrorism in all its forms and manifestations, dialogue among civilizations, the culture of peace and tolerance and the consequences of the Chernobyl disaster, as well as prevention of genocide, and requests the Department, in cooperation with the countries concerned and with the relevant organizations and bodies of the United Nations system, to continue to take appropriate measures to enhance world public awareness of all these issues;

¹¹A/57/304, annex.

Requests the Secretariat, especially the Department of Public Information, to contribute to the observance of International Mother Language Day on 21 February, as proclaimed by the General Conference of the United Nations Educational, Scientific and Cultural Organization, the International Day of Remembrance of the Victims of Slavery and the Transatlantic Slave Trade on 25 March, in accordance with General Assembly resolution 62/122 of 17 December 2007, Nelson Mandela International Day on 18 July, in accordance with Assembly resolution 64/13 of 10 November 2009, and the International Day of Nowruz on 21 March, in accordance with Assembly resolution 64/253 of 23 February 2010, and to play a role in raising awareness and promoting these events in a cost-neutral manner, where appropriate;

Requests the Department of Public Information and its network of United Nations information centres to raise awareness of all high-level meetings mandated by the General Assembly, to widely disseminate information on the third International Conference on Small Island Developing States, held in Apia, from 1 to 4 September 2014, including the media coverage already provided for in Assembly resolution 68/238 of 27 December 2013, on the second United Nations Conference on Landlocked Developing Countries, held in Vienna from 3 to 5 November 2014, on the Third World Conference on Disaster Risk Reduction, to be held in Sendai, Japan, in March 2015 in accordance with Assembly resolution 67/20 9 of 21 December 2012, and on the 2015 Review Conference of the Parties to the Treaty on the Non-Proliferation of Nuclear Weapons, to be held in New York in April and May 2015, and to continue to promote the processes in follow-up to the United Nations Conference on Sustainable Development, held in Rio de Janeiro from 20 to 22 June 2012,¹² as well as the high-level meeting of the Assembly on the realization of the Millennium Development Goals and other internationally agreed development goals for persons with disabilities, held on 23 September 2013, and the high-level meeting of the Assembly on nuclear disarmament, held on 26 September 2013;

¹²Resolution 66/288, annex.

Notes the fiftieth anniversary of the founding of the Group of 77 and China, and acknowledges the support provided by the Department of Public Information in publicizing within existing resources the summit of Heads of State and Government of the Group of 77 on a new world order for living well, held in Santa Cruz de la Sierra, Plurinational State of Bolivia, on 14 and 15 June 2014;

Requests the Department of Public Information and its network of United Nations information centres to raise awareness of and disseminate information, in a cost-neutral manner, on the Third International Decade for the Eradication of Colonialism, declared by the General Assembly in its resolution 65/119 of 10 December 2010;

Notes that 2015 marks the seventieth anniversary of the founding of the United Nations and the end of the Second World War, further notes the work already undertaken by the Secretariat on planning activities in that regard, and requests the Department of Public Information to raise awareness of and disseminate information on this anniversary and to ensure that multilingualism is mainstreamed into those activities, in a cost-neutral manner;

Recalls its resolution 68/237 of 23 December 2013 on the International Decade for People of African Descent, and requests the Department of Public Information and its network of United Nations information centres to raise awareness of and disseminate information on the International Decade, in accordance with the programme for the implementation of the International Decade adopted by the General Assembly, in a cost-neutral manner;

Encourages the Department of Public Information to develop partnerships with the private sector in a cost-neutral manner and to report thereon to the Committee on Information at its thirty-seventh session, and in this regard notes the partnership with airlines that provide to their customers in-flight programmes featuring United Nations activities;

Role of the Department of Public Information in United Nations peacekeeping operations and peacebuilding

Requests the Secretariat to continue to ensure the active involvement of the Department of Public Information from the planning stage and in all stages of future peacekeeping operations through interdepartmental consultations and coordination with other departments of the Secretariat, in particular with the Department of Peacekeeping Operations and the Department of Field Support;

Requests the Department of Public Information, the Department of Peacekeeping Operations and the Department of Field Support to continue their cooperation in raising awareness of the new realities, far-reaching successes and challenges faced by peacekeeping operations, especially multidimensional and complex ones, and the recent surge in United Nations peacekeeping activities, and continues to call upon the three Departments to develop and implement a comprehensive communications strategy on current challenges facing United Nations peacekeeping;

Stresses the importance of enhancing the public information capacity of the Department of Public Information in the field of peacekeeping operations and its role, in close cooperation with the Department of Peacekeeping Operations and the Department of Field Support, in the process of selecting public information staff for United Nations peacekeeping operations or missions, and in this regard invites the Department of Public Information to second public information staff who have the skills necessary to fulfil the tasks of the operations or missions, taking into account the principle of equitable geographical distribution in accordance with Chapter XV, Article 101, paragraph 3, of the Charter, and to consider views expressed, especially by host countries, when appropriate, in this regard;

Emphasizes the importance of the peacekeeping gateway on the United Nations website, and requests the Department of Public Information to continue its efforts in supporting the peacekeeping missions to further develop and maintain their websites;

Requests the Department of Public Information and the Department of Peacekeeping Operations to continue to cooperate in implementing an effective outreach programme to explain the zero-tolerance policy of the Organization regarding sexual exploitation and abuse and to inform the public of the outcome of all such cases involving peacekeeping personnel, including cases where allegations are ultimately found to be legally unproven, and also to inform the public of the adoption by the General Assembly of the United Nations Comprehensive Strategy on Assistance and Support to Victims of Sexual Exploitation and Abuse by United Nations Staff and Related Personnel;¹³

¹³Resolution 62/214, annex.

Notes the importance of communication and information activities relating to peacebuilding efforts, in particular those of the Peacebuilding Commission, the Peacebuilding Support Office of the Secretariat and the Peacebuilding Fund, and requests the Department of Public Information to cooperate with these entities in that regard, with a view to widening outreach of their important work;

Role of the Department of Public Information in strengthening dialogue among civilizations and the culture of peace as means of enhancing understanding among nations

Recalls its resolutions on dialogue among civilizations and the culture of peace, and requests the Department of Public Information, while ensuring the pertinence and relevance of subjects for promotional campaigns on this issue, to continue to provide the support necessary for the dissemination of information pertaining to dialogue among civilizations and the culture of peace, as well as the initiative on the Alliance of Civilizations, and to take due steps in fostering the culture of dialogue among civilizations, promoting a world against violence and violent extremism in accordance with General Assembly resolution 68/127 of 18 December 2013, and promoting cultural understanding, tolerance, respect for and freedom of religion or belief and effective enjoyment by all of all human rights and civil, political, economic, social and cultural rights, including the right to development;

Invites the United Nations system, especially the Department of Public Information, to continue to encourage and facilitate dialogue among civilizations and to formulate ways and means to promote dialogue among civilizations in the activities of the United Nations in various fields, taking into account the Programme of Action of the Global Agenda for Dialogue among Civilizations,¹⁴ and in this regard reiterates its request to the Secretary-General to present to the General Assembly at its seventieth session the report requested by the Assembly in its resolution 60/4 of 20 October 2005;

¹⁴Resolution 56/6, sect. B.

Recalls its resolution 64/14 of 10 November 2009, in which it acknowledged the achievements of the Alliance of Civilizations and the efforts of the High Representative of the Secretary-General for the Alliance of Civilizations, and welcomes the discussion, at the sixth Alliance of Civilizations Forum, held in Nusa Dua, Bali, Indonesia, on 29 and 30 August 2014, on strategic and practical measures that generate and sustain common values and a shared sense of responsibility among all stakeholders, and the continuing support of the Department of Public Information for the work of the Alliance of Civilizations, including its ongoing projects;

IV.News services

Stresses that the central objective of the news services implemented by the Department of Public Information is the timely delivery of accurate, objective and balanced news and information emanating from the United Nations system in all four mass media, namely, print, radio, television and the Internet, to the media and other audiences worldwide, with the overall emphasis on multilingualism from the planning stage, and reiterates its request to the Department to ensure that all breaking news stories and news alerts are accurate, impartial and free of bias;

Recognizes the important role of television and video services provided by the Department of Public Information, and notes the recent efforts in making available online broadcast-quality video that can be streamed or downloaded by smaller broadcast outlets that do not have access to satellite feeds;

Traditional means of communication

Welcomes the sustained efforts of United Nations Radio, which remains one of the most effective and far-reaching traditional media available to the Department of Public Information and an important instrument in United Nations activities, to enhance the timeliness, presentation and thematic focus of its multilingual programmes on United Nations activities and to ensure the widest possible dissemination of its programming to media outlets using the most suitable platforms and formats, pre-recorded or live, requests the Secretary-General to continue to make every effort to achieve parity in the six official languages in United Nations Radio productions, reiterates the important role of the 15-minute daily programmes created pursuant to General Assembly resolution 54/82 B of 6 December 1999, and requests the Department to continue the production and dissemination of the programmes, in accordance with client needs;

Also welcomes the ongoing efforts being made by the Department of Public Information to disseminate programmes directly to broadcasting stations all over the world in the six official languages, with the addition of Portuguese and Kiswahili, as well as in other languages where possible, and in this regard requests the Secretary-General to include in his upcoming report to the Committee on Information detailed information about such partnerships with broadcasting stations as well as statistics about their multiplying impacts on potential audiences;

Requests the Department of Public Information to continue to build partnerships with local, national and regional broadcasters to extend the United Nations message to all corners of the world in an accurate and impartial way, and requests the News and Media Division of the Department to continue to take full advantage of the technological infrastructure made available in recent years;

Welcomes the completion of an inventory of 67 years of United Nations audiovisual history, and, recognizing the importance of the audiovisual archives of the United Nations, stresses the urgency of digitization in order to prevent further deterioration of these unique historical archives, and encourages the Department of Public Information to prioritize the development of collaborative arrangements for the digitization of these archives while preserving their multilingual character in a cost-neutral manner and to report thereon to the Committee on Information at its thirty-seventh session;

Notes the efforts made by the Department of Public Information and other stakeholders to plan, procure, implement, test and deploy a media assets management system solution for file-based production and for the management of the United Nations multimedia digital archives, calls upon the Department to continue to explore alternative and feasible solutions for the digitization, preservation, quality assurance and technical processing of the audiovisual archive materials based on international standards and best practices, including in the context of the construction work of the capital master plan within the overall budget for the plan, and encourages the Department to seek the support of public and private institutions for its work in digitizing, storing and managing these multilingual archives and to report thereon to the Committee on Information at its thirty-seventh session;

Notes, in this regard, the proposed strategy for the digitization of the United Nations audiovisual archive materials for long-term preservation, access and sustainable management,¹⁵ and requests the Department of Public Information to submit for consideration by the relevant bodies both a detailed proposal for the mass digitization of the audiovisual collections, within existing resources, and plans to solicit voluntary contributions to fund the digitization and storage of the audiovisual archives;

¹⁵A/AC.198/2014/3, annex.

United Nations website

Reaffirms that the United Nations website is an essential tool for the media, non-governmental organizations, educational institutions, Member States and the general public, and in this regard reiterates the continued need for strengthened efforts by the Department of Public Information to maintain and improve it;

Welcomes the opening of the Accessibility Centre at United Nations Headquarters, recognizes the efforts made by the Secretariat to implement the basic accessibility requirements for persons with disabilities to gain access to and take part in the work of the United Nations in person or online, calls upon the Department of Public Information to continue to work towards compliance with accessibility requirements on all new and updated pages of the website, with the aim of ensuring its accessibility for persons with different kinds of disabilities, and in this regard encourages the Department of Public Information and the Department for General Assembly and Conference Management to further cooperate and identify potential synergies;

Reaffirms the need to achieve full parity among the six official languages on all United Nations websites, and urges the Secretary-General to strengthen his efforts to develop, maintain and update multilingual United Nations websites and the web page of the Secretary-General in all the official languages of the United Nations, from within existing resources and on an equitable basis;

Notes with concern that the multilingual development and enrichment of the United Nations website in certain official languages has improved at a much slower rate than expected, and in this regard urges the Department of Public Information, in coordination with content-providing offices, to advance actions taken to achieve full parity among the six official languages on the United Nations website;

Recalls paragraph 22 of its resolution 67/292 on multilingualism, and in this regard calls upon all stakeholders, including the Department of Public Information, content-providing offices and departments and the Office of Information and Communications Technology of the Secretariat, to enhance their collaboration so as to achieve full parity among the six official languages on all United Nations websites developed and maintained by the Secretariat, by making every effort to translate materials currently available only in English and by providing offices and departments with technological solutions that comply with the principle of parity, from within existing resources;

Reaffirms its request to the Secretary-General to ensure, while maintaining an up-to-date and accurate website, the equitable distribution of financial and human resources within the Department of Public Information allocated to the United Nations website among all official languages, with full respect for the needs and the specificities of all six official languages;

Welcomes the cooperative arrangements undertaken by the Department of Public Information with academic institutions to increase the number of web pages available in official and non-official languages, and requests the Secretary-General, in coordination with content-providing offices, to extend such cooperative arrangements, in a cost-effective manner, to all the official languages of the United Nations, bearing in mind the necessity of adherence to United Nations standards and guidelines;

Also welcomes the fact that live webcasts of open, formal meetings of the General Assembly and of the Security Council with interpretation services have been provided as from the sixty-eighth session of the Assembly, and requests the Secretariat to make every effort to provide full access to archived videos in all official languages of all past open formal United Nations meetings with interpretation services in strict observance of the principle of full parity of the six official languages of the United Nations;

Acknowledges the importance of the Yearbook of the United Nations as an authoritative reference work, welcomes the work of the Department of Public Information in expanding the content and the functions of the website of the Yearbook, and requests the Department to assess the readership of the Yearbook in order to evaluate its impact and to report thereon to the Committee on Information at its thirty-seventh session;

Reaffirms the need to enhance the technological infrastructure of the Department of Public Information on a continuous basis in order to widen the outreach of the Department and to continue to improve the United Nations website in a cost-neutral manner;

Recognizes that some official languages use non-Latin and bidirectional scripts and that technological infrastructures and supportive applications in the United Nations are based on Latin script, which leads to difficulties in processing non-Latin and bidirectional scripts, and urges the Office of Information and Communications Technology to further collaborate with the Department of Public Information to continue its efforts to ensure that technological infrastructures and supportive applications in the United Nations fully support Latin, non-Latin and bidirectional scripts in order to enhance the equality of all official languages on the United Nations website;

Underlines the importance, in the implementation of new communication tools such as social networks, of taking into account the linguistic dimension in order to ensure full parity among the official languages of the Organization;

Recalls that, in its resolution 67/292, the General Assembly requested the Secretary-General to include in his upcoming report on multilingualism a comprehensive review of the United Nations websites, presenting the status of content in non-official languages, as well as identifying innovative ideas, potential synergies and other cost-neutral measures to reinforce the broader multilingual development and enrichment of the United Nations websites, as appropriate;

Notes the uneven development of social media among the official languages of the United Nations, and requests the Secretary-General to report to the Committee on Information at its thirty-seventh session on the strategy of the Department of Public Information to ensure, by a more balanced use of all six official languages, that social media contribute to raising awareness of and support for the activities of the Organization;

V.Library services

Welcomes the efforts of the Department of Public Information to implement the recommendations of its 2011 working group on library improvement;

Commends the steps taken by the Dag Hammarskjöld Library and the other member libraries of the Steering Committee for the Modernization and Integrated Management of United Nations Libraries to align their activities, services and outputs more closely with the goals, objectives and operational priorities of the Organization, and calls upon the Dag Hammarskjöld Library to work with the other member libraries to devise a new statement of strategy for library services and to replace the former Steering Committee with the Steering Committee for Libraries of the United Nations focused on practical cooperation among the library services;

Reiterates the need to maintain a multilingual collection of books, periodicals and other materials in both hard copy and electronic formats, accessible to Member States and others, as specified in paragraph 83 of the present resolution, ensuring that the Dag Hammarskjöld Library continues to be a broadly accessible resource for information about the United Nations and its activities, including through a multilingual home page, from within existing resources;

Welcomes the initiatives taken by the Dag Hammarskjöld Library, in its capacity as the focal point, to expand the scope of the regional training and knowledge-sharing workshops organized for the depository libraries in developing countries to include outreach in their activities;

Acknowledges the role of the Dag Hammarskjöld Library in enhancing knowledge-sharing and networking activities to ensure access to the vast store of United Nations knowledge for delegates, permanent missions of Member States, the Secretariat, researchers and depository libraries worldwide;

Notes the efforts of the iSeek team, through the intranet, to raise awareness among staff members of new initiatives and developments in different departments of the Secretariat, and reiterates its request to the Department of Public Information to work out, as a matter of priority, a strategy for Member States to also benefit from these new developments;

VI.Outreach services

Stresses that the central objective of the outreach and knowledge services implemented by the Department of Public Information is to promote awareness of the role and work of the United Nations by fostering dialogue with global constituencies, such as academia, civil society, educators, students and youth, with the overall emphasis on multilingualism from the planning stage, in close collaboration with the substantive departments, specialized agencies, funds and programmes of the United Nations;

Notes with serious concern that many outreach and knowledge services are not yet available in all official languages, and in this regard urges the Department of Public Information, as a matter of priority, to mainstream multilingualism into all outreach and knowledge services, bearing in mind the importance of making use of all the official languages of the United Nations and ensuring their full and equitable treatment in all the activities of the Department, with the aim of eliminating the disparity between the use of English and the use of the five other official languages;

Encourages the United Nations Academic Impact to take effective steps to facilitate exchanges between the United Nations and institutions of higher education in all regions to support the common principles and goals of the United Nations, while recognizing the role of the United Nations Educational, Scientific and Cultural Organization and its constitution;

Notes the continued growth of the United Nations Academic Impact, calls upon the Department of Public Information to promote global awareness of the Academic Impact in order to encourage balanced participation among Member States and their continued support for the initiative, within existing resources, and encourages Member States to promote the initiative among their academic institutions with a view to their joining it, in accordance with General Assembly resolution 68/234 of 20 December 2013;

Welcomes the educational outreach activities of the Department of Public Information, through the Global Teaching and Learning Project, and requests the Department to continue to reach educators and young people worldwide through a range of multilingual multimedia platforms;

Notes the importance of the continued implementation by the Department of Public Information of the ongoing Reham Al-Farra Memorial Journalists’ Fellowship Programme for broadcasters and journalists from developing countries and countries with economies in transition, as mandated by the General Assembly, and requests the Department to consider how best to maximize the benefits derived from the Programme by extending, inter alia, its duration and the number of its participants;

Encourages the Department of Public Information to make the UN Chronicle available in paperless editions only, with a view to expanding the service to all six official languages within existing resources, and requests the Department to report to the Committee on Information at its thirty-seventh session on progress in this matter;

Welcomes the movement towards educational outreach and the orientation of the UN Chronicle, and to this end encourages the UN Chronicle to continue to develop partnerships and collaborative educational activities and events with civil society organizations and institutions of higher learning;

Requests the Secretary-General to continue his efforts to ensure that, in view of their income-generating nature, guided tours at United Nations Headquarters are consistently available in all six official languages of the United Nations;

Welcomes the initiative of the Secretary-General to also offer guided tours at United Nations Headquarters in non-official languages;

Notes the ongoing efforts of the Department of Public Information to strengthen its role as a focal point for two-way interaction with civil society relating to the priorities and concerns of the Organization identified by Member States, and also notes in this regard the increasing involvement of civil society in United Nations activities, including the outreach activities directed at youth representatives and young journalists;

Recalls its resolution 41/68 D of 3 December 1986, commends the World Federation of United Nations Associations and its more than 100 national United Nations associations for the valuable contributions they have made during the past 68 years through their global activities in the mobilization of popular support for the United Nations, and calls for continued collaboration between the World Federation and the Department of Public Information in support of their complementary objectives;

Commends, in a spirit of cooperation, the United Nations Correspondents Association for its ongoing activities and for its Dag Hammarskjöld Memorial Scholarship Fund, which sponsors journalists from developing countries to come to United Nations Headquarters and report on the activities during the sessions of the General Assembly, and further encourages the international community to continue its financial support for the Fund;

Expresses its appreciation for the efforts and contribution of United Nations Messengers of Peace, Goodwill Ambassadors and other advocates to promote the work of the United Nations and to enhance international public awareness of its priorities and concerns, and calls upon the Department of Public Information to continue to involve them in its global communications and media strategies and outreach activities;

VII.Final remarks

Requests the Secretary-General to report to the Committee on Information at its thirty-seventh session and to the General Assembly at its seventieth session on the activities of the Department of Public Information and on the implementation of all recommendations and requests contained in the present resolution;

100

Also requests the Secretary-General to make every effort to ensure that the level of services provided by the Department of Public Information is maintained throughout the period of the implementation of the capital master plan;

101

Notes the initiative taken by the Department of Public Information, in cooperation with the Department of Safety and Security and the Protocol and Liaison Service of the Secretariat, during the annual general debate of the General Assembly, to issue special identification stickers to press officers of Member States to enable them to escort media covering the visits of high-level officials to restricted areas, and strongly urges the Secretary-General to continue to improve this practice by acceding to the request by Member States to provide the needed number of additional passes to press officers of Member States to allow their access to all areas that are deemed restricted, in order to effectively and comprehensively report on high-level meetings that include officials of delegations of Member States;

102

Requests the Committee on Information to report to the General Assembly at its seventieth session;

103

Decides to include in the provisional agenda of its seventieth session the item entitled “Questions relating to information”.

Official Records of the General Assembly, Sixty-ninth Session, Supplement No. 21 (A/69/21).

A/69/310.