Promoting Human Rights and the Sustainable Development Goals Through Transparent, Accountable and Efficient Public Service Delivery

A/HRC/RES/61/19No PDF available

Who created this mandate?

A Resolution of the General Assembly, under agenda item 3Promotion and protection of all human rights, civil, political, economic, social and cultural rights, including the right to development, published in 2026.

What other versions does this mandate have?

2 versions · 2023–2026

2026A/HRC/RES/61/19Promoting human rights and the Sustainable Development Goals through transparent, accountable and efficient public service deliveryLatestCompare with previous version
2023A/HRC/RES/52/8Promoting human rights and the Sustainable Development Goals through transparent, accountable and efficient public service delivery

Versions are identified automatically by matching titles within the same organ (~97% accuracy on a manual audit).

What subjects does this mandate have?

8 topics

Accountability Digital Technology Disaster Preparedness Human Rights Public Administration Public Services Sustainable Development Technical Cooperation

What does this mandate say?

15 operative paragraphs

Encourages States to promote and integrate human rights principles in the national public service, including in the design and implementation of digital technologies and social innovations in public services;

Recognizes the important role of all levels of government, as service providers, and of all other stakeholders, including the private sector and civil society, in the promotion and protection of all human rights and, as appropriate, in the achievement of the Sustainable Development Goals, the Addis Ababa Action Agenda of the Third International Conference on Financing for Development, the Sevilla Commitment, the Pact for the Future and the commitments under the Doha Political Declaration;

Stresses that non-discriminatory, efficient, accessible, accountable and transparent public service delivery consistent with citizens’ needs and feedback is one of the key components in building an anti-corruption environment in the public sector and contributes to the promotion and protection of human rights and the implementation of the 2030 Agenda for Sustainable Development;

Emphasizes that ensuring equitable access to essential public services for all segments of society, including persons living in remote, rural areas and persons in vulnerable situations, is indispensable for the effective implementation of the principle of leaving no one behind;

Acknowledges that many countries all over the world, particularly developing countries, need support in terms of expanding infrastructure, technological cooperation and capacity-building, including on human and institutional aspects, to ensure the accessibility, affordability and availability of the Internet and other digital and communications technologies in promoting digital literacy, bridging digital divides within and between countries and accelerating efforts to achieve the relevant Sustainable Development Goals;

Encourages States with effective models for the delivery of public services to share their best practices, particularly in the digitalization of public service, including the responsible use of artificial intelligence and other emerging technologies, with other States, especially with developing countries, through bilateral, regional and multilateral cooperation frameworks, and calls upon all States to establish, taking into account best practices from other States, as appropriate, a transparent, accountable and efficient public service system;

Encourages States to ensure the security and privacy of personal information in the context of the use of digital technology for public service delivery by adopting and implementing adequate legislation, regulations and policies on data protection, where appropriate;

Calls upon States to establish or strengthen mechanisms progressively, as appropriate, including through capacity-building, to assess the quality, accessibility, effectiveness, transparency and accountability of public service delivery, including through feedback from citizens and information on service-user satisfaction, with a view to continuously improving public service outcomes;

Also calls upon States to identify, document and share good practices and relevant experience on national models for public service delivery that have demonstrated resilience in different contexts, and encourages their adaptation and replication by other States, taking into account national priorities and capacities;

Encourages international cooperation and national efforts, including by strengthening capacity-building and the training of public servants, to cover such areas as human rights, gender equality, the rule of law and good governance within the public service, and the provision of technical assistance;

Underlines the important role of the United Nations Public Service Awards as the most prominent international recognition of excellence in public service within the United Nations system in identifying and promoting innovations and new concepts, including digitalization, in public administration that minimize the risks of corruption, and encourages United Nations entities and other international organizations to continue to promote and reward such initiatives and their replication;

Notes with appreciation United Nations Public Service Day, held annually on 23 June to celebrate the value and virtue of public service to the community, highlight the contribution of public service in the development process, recognize the work of public servants and encourage young people to pursue careers in the public sector;

Invites all relevant special procedures of the Human Rights Council, within their respective mandates, to pay due attention to the role of public services in the promotion and protection of human rights and the achievement of the Sustainable Development Goals, including progress towards achieving gender equality and the empowerment of all women and girls;

Decides to convene, at its sixty-fifth session, a panel discussion on the role of public service delivery in the promotion and protection of human rights and in the achievement of the Sustainable Development Goals, including in the contexts of disaster preparedness, response and recovery, which will be accessible to persons with disabilities and open to participation by States, local governments, relevant treaty bodies and special procedures of the Human Rights Council, academia, civil society and other relevant stakeholders;

Decides to remain seized of the matter.

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